Warranty & Returns

Warranty

If you purchase any Eagle Eyes product from an Authorized Dealer, you must contact the dealer for any returns or exchanges.

Our 12-month warranty covers manufacturer’s defects (in material or workmanship).

This warranty does not cover: scratches on lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear as well as any issue connected to the lenses. Please email warranty@eeo.com, and we will gladly assist with your purchase.

To redeem your “Lifetime Warranty” prior to 2016, please email warranty@eeo.com for further information on how to redeem your warrantied product.

Returns

If you purchase any Eagle Eyes® product from an Authorized Dealer, you must contact the dealer for any returns or exchanges.

If you are not completely satisfied with your purchase from EagleEyes.com, you may return it with a valid proof of purchase for a complete refund (less S&H) within 30 days of receipt of goods. Please note that without a valid proof of purchase, your return may not be accepted.

To start the return online process, please fill out the form below.

To Return your Eagle Eyes® Product:

Mail with paid postage to:
Eagle Eyes Optics
ATTN: Returns
P.O. Box 8729
Calabasas, CA 91372-8729 USA
 
If damaged due to shipping, you have 30 days after receipt of goods to notify us at returns@eeo.com. Our customer service team will be happy to assist you.

If you received your Eagle Eyes® product as a gift from EagleEyes.com, it may be sent back for exchange only. Please email returns@eeo.com for instructions.

Exchange

To start the exchange online process, please fill out the form above to receive a full credit*. Then, place your new order for the desired replacement product. Return credits will be processed within 30 days of receipt of the goods.

*Conditions apply – must be in new, unused condition in the original packaging, and include all accessories (case, pouch, cleaning kits if applicable) within 30 days of receipt of goods.

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